Newcomer Services

The following publications, organizations, and services are provided to help welcome you to Edmonton. This includes settlement services, employment services, and assistance in finding a place to stay once you have arrived. Many of these services are available in multiple languages, so you can speak to someone in your own language.

Government Newcomer Guides

City of Edmonton Newcomers Guide
The City of Edmonton has produced a Newcomers Guide with assistance from Alberta Employment and Immigration. It provides information about Edmonton housing, policing, garbage collection, transportation, public transit, education, health, recreation and leisure, libraries, and municipal government.

It is available in English, French, Spanish, Arabic, Hindi, Mandarin, Punjabi, and Vietnamese. For a free copy, download from the site or email:  newcomersguide@edmonton.ca

Welcome to Alberta
Alberta Human Resources and Employment produced a guide titled Welcome to Alberta. It provides an overview of information for adult immigrants who have just moved to Alberta, or are interested in settling in Alberta. Included in this document is general information to help newcomers learn about: where to get help, living in Alberta, money and banking, employment, education, healthcare, and the legal system.

This document is also available in 8 different languages at the Alberta Association of Immigrant Serving Agencies.

Immigrant Serving Organizations

Acces Emploi
Acces Emploi provides employment search assistance to Francophone and French speaking people in the Greater Edmonton area. The Acces Emploi centre offers a variety of services including counseling and career planning, resume writing, translation and interpretation services, intensive job search workshops, English classes, and workplace training programs.

8944-82 Avenue
Edmonton, Alberta
T6C 0Z3
Phone: 780.490.6975
Fax: 780.490.6905
Hours: Monday - Wednesday, Friday 8:30 a.m. - 4:30 p.m.;
Thursday 8:30 a.m. - 7:30 p.m.
E-mail: ae@accesemploi.net
Website (French and English): www.accesemploi.net

Bredin Institute 
The Bredin Institute offers a number of programs that assist newcomers to Canada. Their services include assisting immigrants to become established members of Canadian society, to help adjust, adapt, and integrate in the Edmonton community, to promote cultural sensitivity, and to provide bridging programs, employment search programming, licensure, and credentialing assistance, communication and language training, mentoring opportunities, and job placement assistance.

Suite 500, Capital Place
9707-110 Street
Edmonton, Alberta
T5K 2L9
Phone: 780.425.3730
Fax: 780.426.3709
E-mail: bredin@bredin.ab.ca
Website: www.bredin.ab.ca

Catholic Social Services 
Catholic Social Services is dedicated to improving the quality of life for persons of all faiths and cultures by serving their social, emotional, intellectual, physical, and spiritual needs.  Their multilingual and culturally diverse staff provide English language assessment, settlement assistance, educational/career planning, intercultural/cross-cultural education, opportunities to meet Canadian friends, outreach services for youth and seniors, volunteer opportunities, and more.  CSS also produces the Directory of ESL Programs and Services.

10709-105 Street
Edmonton, Alberta
T5H 2X3
Phone: 780.424.3545
Fax: 780.425.6627
Hours of operation: Monday, Tuesday and Thursday 8 a.m. - 8 p.m.
Wednesday and Friday 8 a.m. - 5 p.m.
Saturday 9 a.m. - 5 p.m.
E-mail: mmcss@catholicsocialservices.ab.ca
Website: www.catholicsocialservices.ab.ca

Centre d'accueil et d'établissement d'Edmonton 
L'Association canadienne-française de l'Alberta (ACFA provinciale) provides services to the Francophone community in Alberta.

50, 8627 rue Marie-Anne-Gaboury (91e rue)
Edmonton, Alberta
T6C 3N1
Phone: 780.669.6004
Fax: 780.469.3997
Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.
E-mail: info@lecae.ca
Website: www.lecae.ca

Changing Together: A Centre for Immigrant Women 
A nonprofit, charitable organization operated by immigrant women for immigrant women and refugees where they and their families can overcome personal and systemic barriers that keep them from participating fully in Canadian society, including developing employment skills and work experience.

3rd Floor, 10010-105 Street
Edmonton, Alberta
T5J 1C4
Phone: 780.421.0175
Fax: 780.426.2225
Hours: Monday - Friday, 8:30 a.m. - 4:30 p.m.
E-mail: info@changingtogether.com
Website: www.changingtogether.com/

Citizen and Immigration Canada
Canada's Citizenship and Immigration programs help build a community of citizens respected throughout the world.  The CIC website provides information on coming to Canada to immigrate, study, work and live.  On this website you will find forms, policies and regulations, research, services, publications and visa offices.

Website: www.cic.gc.ca
An automated telephone service is available in Canada at 1.888.242.2100.

Edmonton Immigrant Services Association
EISA helps with development of language skills, translation, interpretation, legal aid, income tax filing assistance, clothing and food-banks, matching of new neighbours with settled Canadians, and accessing government and non-government community services.
Suite 201, 10720-113 Street
Edmonton, Alberta
T5H 3H8
Phone: 780.474.8445
Fax: 780.477.0883
Website: http://eisa-edmonton.org/


Edmonton Mennonite Centre for Newcomers
The EMCN provides programs for Newcomers to Edmonton around English Language Services, Community Services (for example family and youth programs, community development and health and wellness), and Career Development Services.  The EMCN can provide services in many languages.

Suite 101, 10010-107A Avenue
Edmonton, Alberta
T5H 4H8
Phone: 780.424.7709
Fax: 780.424.7736
Hours: Monday - Friday, 8:30 a.m.- 5:00 p.m.
E-mail: info@emcn.ab.ca
Website: www.emcn.ab.ca/

The Newcomers Club of Edmonton 
The Newcomers Club of Edmonton is for woman and their families who have been in Edmonton for less than 2 years. We offer many programs including a Moms n’ Tots that meets every Thursday morning.
For more information, please phone the communities' services number at 211.